Refund policy

We do not accept returns for exchanges or refunds, except in the case of items damaged during transit. To be eligible for a refund, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Claims, returns, or refunds are not accepted if the purchase was not made in accordance with the product specifications or the sizing selection method.

Underwear, bikinis, makeup, hair products, beauty products, etc. We take hygiene and public safety very seriously and do not accept returns of beauty and health products in order to ensure the safety of all our customers. We are not the only ones; other beauty and health product retailers refuse returns for the same reasons.

Lost Package / Returned Package

If a package is lost or cannot be delivered for logistical reasons, we will always send a new package before proceeding with refunds or returns. If the package is not accepted or is not collected from the post office, it will automatically be returned to the supplier, and we reserve the right to deduct the full value of the merchandise.

Please also note that during promotional periods, delivery times may be longer than usual (for example, Black Friday, Cyber Monday, Valentine’s Day, etc.).

The buyer is responsible for any additional customs and personalization-related issues.

Order Refund/Return (if applicable):

To receive a refund or exchange, you must email us at EMAIL within 14 days of receiving the products, together with photos of the damaged items. Once we have received the damaged item, we will send you a replacement item. If a replacement item is unavailable, we will refund the full amount of your purchase.

Please contact us at EMAIL or through our contact page so that we can provide you with our return address. Once the item has been inspected, we will issue the refund within 5 to 10 business days.

Late or Missing Refunds:

If you have not yet received your refund, first check your bank account again. Then contact your credit or debit card issuer. It may take some time before the refund is officially posted. Next, contact your bank, as there is often some processing time before a refund appears. If you have completed all of these steps and still have not received your refund, please contact us.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages for which delivery has been confirmed to the address provided for the order. Upon request, we will confirm delivery to the provided address, the delivery date, tracking information, and carrier details so that the customer can verify them.

Why Can’t Beauty and Hygiene Products Be Returned?

List of hygiene products that cannot be returned or refunded (the list is not exhaustive): underwear, bikinis, makeup, hair products, beauty products, etc.

We take hygiene and public safety very seriously and do not accept returns of beauty and health products in order to ensure the safety of all our customers. We are not the only ones; other beauty and health product retailers refuse returns for the same reasons.

Order Cancellation:

Our orders enter processing immediately, so unfortunately cancellation is not possible.

Do I Have to Pay the Return Shipping Costs?

Yes, all customers are responsible for the cost of returning their items. The cost may vary between 300 and 500 MXN, depending on your location. We recommend sending your return using a Track & Trace service, as we cannot accept responsibility for lost returns.

Please send your return to the following address:

Dayone Warehouse
Lane 1177, Jianlan Road
Meixu Street, Yinzhou Qu
Ningbo Shi, Zhejiang Sheng
China, 315100

Please note that estimated delivery times are approximate and may vary due to external factors beyond the control of Retiro Shop and the delivery service.

Exchange (if applicable):

We only replace items if they are defective or damaged. Please contact us at EMAIL.

Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for the exchanged product to reach you may vary depending on where you live.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. To resolve any issues, please contact us.

Sale Items:

Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

Contact:

For any questions regarding returns and refunds, please contact us at info@maglem.com.

HOW CAN I MODIFY OR CANCEL MY ORDER?

Maglem is not responsible for errors made by the customer. Orders are processed using the information provided by the customer. Our orders are processed immediately, so unfortunately they cannot be canceled.