Anna dress

We specialize in direct-to-consumer sales. We eliminate intermediaries and are thus able to offer exclusive fashion clothing and accessories. Our catalog features unique products that cannot be found in conventional stores due to our exclusive inventory and new releases with the best fashion suppliers.

Additionally, we have privileged access to the best fashion production facilities. This is why I can tell you that in almost 99% of cases, we can find any garment style you like, with or without variations. All our shipments are completely free and include the option to add insurance against loss and theft, as well as a tracking number. If for any reason you don't receive the merchandise, we will arrange for another product to be sent to you at no additional cost. Remember that all our shipments are made internationally and are delivered via local courier services within approximately 15 to 21 days.

How secure is my online order?

All information you enter is automatically protected by the SSL (Secure Sockets Layer) system, which guarantees a 100% secure transaction. Your credit card information is not stored on our servers. The transmission of your data poses no risk at any time. Your security is our top priority!

What is the process for making an online purchase?

Select the model that interests you and
select the color, size, number of pieces and press add to cart.
Once you have completed your selection, press buy now.

How can I apply discounts?

Quantity discounts are automatically applied when adding multiple units of the same or different items to your cart and are reflected in the total price. Specific promotional discounts with coupons are entered at checkout, on the payment screen, after the cart page, in the "Discount Code" section.

How do I know what my correct size is?

Our "Size Guide" page provides detailed measurements for each product, and you can also find more specific measurements for each product in the "Features and Descriptions" section. We always recommend choosing one size larger than usual, both for footwear and clothing.

How long does it take for my order to arrive?

Orders have a delivery time of around 15 to 21 days.

What is the return and exchange policy?

We accept returns and exchanges within 14 days. We do accept refunds if the product is defective. To ensure a hassle-free shopping experience, it's important to review our sizing charts before placing your order. In the event of a return due to measurement discrepancies, the associated costs will be the customer's responsibility. See our return policy on our website for more information.

Can I change or cancel an order after I've placed it?

If you purchased and paid online, you must contact us to verify that your product has not been shipped. For all other options, cancellations can be made by contacting us directly at no cost.

Are the products quality guaranteed?

We understand that customer satisfaction is fundamental and that establishing a relationship of trust is key to your purchase decision and future purchases. In that sense, quality is our top priority.

Do you have a delivery guarantee?

We understand the importance of timely delivery. We work with the best suppliers to ensure the highest quality and guarantee that your package will arrive safely and on time. We offer theft and loss insurance, which you can add at checkout.

Do you have any other questions?

Contact us at info@maglem.com

• Free replacement: If you receive a defective order, we will replace it at no cost to you.
• Returns up to 14 days
• 100% secure payment by card using 3D Secure and Paypal.
• Guaranteed delivery with certified shipping and optional Anti-Loss and Theft Insurance.
• Customer service 24/7 every day
• Do you have any other questions or concerns? Write to us at info@maglem.com and we'll be happy to help.